A play · one sale type

Partner & channel revenue

A vendor recruits, activates, enables, prices through, co-sells with, and rewards resellers, SIs, referral partners, marketplaces, or alliances — without losing margin, ownership, or customer context.

Recruit, activate, co-sell, and grow through partners.

The play

Scan the list. Open one.

01 · Recruit · 9 items

Recruit

Who should be in the programme — and why would they join?

Pain · 3

they cannot see why they should join

Felt by Distributor

Dissatisfied

The programme looks like unpaid work.

Satisfied

A clear motion, margin, and first deal path.

Delighted

They apply because the year is visible.

Avoid

A brochure of badges.

Mitigate

Lead with the money and the motion, then the brand.

Opportunity

Recruit is a commercial offer.

Still owns: Partner manager

A named way

No named way on this item yet.

visitor leaves unanswered

Felt by Visitor

Dissatisfied

They leave with the same question they arrived with.

Satisfied

They understand the offer and see one clear next step.

Delighted

The page answers as the company would, and they feel expected.

Avoid

A brochure that cannot answer a real question.

Mitigate

Governed answers on the page, brand voice, and a named handoff.

Opportunity

The first useful conversation happens before they hunt for a form.

Still owns: Marketer

too much information, they are lost before they engage

Felt by Visitor

Dissatisfied

They drown in claims and never start.

Satisfied

One question, one answer, one next step.

Delighted

The page feels like a person who already knew what mattered.

Avoid

A first surface that tries to say everything.

Mitigate

One conversation, one next step, the rest on demand.

Opportunity

Less on the page is how they begin.

Still owns: Marketer

Customer risk · 2

you recruit a logo that will never sell

Felt by Partner manager

Dissatisfied

The roster looks full. The pipeline is empty.

Satisfied

You can say why this partner will transact.

Delighted

The first deal is in the first quarter.

Avoid

Collecting names for a slide.

Mitigate

A ready-check: motion, territory, a first account.

Opportunity

A small roster that sells beats a long one.

Still owns: Partner manager

A named way

No named way on this item yet.

they already sit in a rival programme you have not named

Felt by Distributor

Dissatisfied

You pitch as if they were empty.

Satisfied

You know what else they sell, and still have a reason.

Delighted

They add you without dropping the other.

Avoid

A naive first call.

Mitigate

Ask what they already carry, then place yourself.

Opportunity

Honesty about the shelf is respect.

Still owns: Partner manager

A named way

No named way on this item yet.

Opportunity · 1

they can see a first deal before they sign

Felt by Distributor

Dissatisfied

Joining is faith.

Satisfied

A named motion and a first account pattern.

Delighted

They join already half in a deal.

Avoid

A generic welcome.

Mitigate

Show one path from join to register.

Opportunity

The first deal is the recruit artefact.

Still owns: Partner manager

A named way

No named way on this item yet.

Seller-ops risk · 3

they cannot tell if a person is on the other side

Felt by Partner manager

Dissatisfied

The join list grows. Nobody who can sell ever replies.

Satisfied

A question only a person with a territory and a first account can answer.

Delighted

They spend time on partners who can register a deal.

Avoid

Collecting every application as a recruit.

Mitigate

Motion, territory, a name who will show up — or you wait.

Opportunity

The roster is people who will sell.

Still owns: Partner manager

A named way

No named way on this item yet.

blank page

Felt by Content writer

Dissatisfied

The join page cannot say who the programme is for.

Satisfied

A page with motion, proof, and a next step.

Delighted

The writer and the partner manager share a sentence.

Avoid

A brand page with no commercial offer.

Mitigate

A short brief from a partner who already sells.

Opportunity

Recruit is still a writing job.

Still owns: Content writer

A named way

the join form dies in an inbox

Felt by Distributor

Dissatisfied

They applied. Silence.

Satisfied

A named owner replies with a next step.

Delighted

They feel the programme was waiting.

Avoid

A shared inbox.

Mitigate

One question, then a named manager.

Opportunity

Recruit ends when someone answers.

Still owns: Partner manager

A named way

No named way on this item yet.

02 · Activate · 7 items

Activate

What gets a partner deal-ready before they embarrass both sides?

Pain · 2

they are in the programme and not deal-ready

Felt by Distributor

Dissatisfied

They have a badge and no way to quote.

Satisfied

They can register and speak without embarrassing both sides.

Delighted

The first customer meeting is a continuation.

Avoid

A portal welcome and no enablement.

Mitigate

A ready-check: pack, price path, a first talk track.

Opportunity

Activate is deal-ready, not logged-in.

Still owns: Partner manager

A named way

No named way on this item yet.

distributor cannot find the pack

Felt by Distributor

Dissatisfied

They hunt while the customer waits.

Satisfied

The current pack is where they already work.

Delighted

They show up prepared.

Avoid

A portal maze.

Mitigate

One current pack, obvious, dated.

Opportunity

Findability is activation.

Still owns: Partner manager

A named way

Customer risk · 1

they embarrass both sides in the first meeting

Felt by Distributor

Dissatisfied

The customer hears two companies.

Satisfied

The talk track matches what you would say.

Delighted

The room feels one offer.

Avoid

Sending them live with last year's slide.

Mitigate

A short certification that is the live story.

Opportunity

Brand risk is an activate job.

Still owns: Partner manager, Seller

A named way

No named way on this item yet.

Opportunity · 1

they register a real deal in the first month

Felt by Distributor

Dissatisfied

Activation is a login.

Satisfied

A first registration is the goal.

Delighted

The roster has proof, not hope.

Avoid

A course completion as success.

Mitigate

Design activate around one live opportunity.

Opportunity

A deal is the activation event.

Still owns: Partner manager

A named way

No named way on this item yet.

Seller-ops risk · 3

the portal is a filing cabinet with no current pack

Felt by Partner manager

Dissatisfied

They stop looking and invent.

Satisfied

The current artefact is unmissable.

Delighted

A new partner can brief themselves in an hour.

Avoid

Folders of last year.

Mitigate

One current, dated pack.

Opportunity

The portal is a product.

Still owns: Content writer, Partner manager

A named way

No named way on this item yet.

nobody owns activation after the badge

Felt by Partner manager

Dissatisfied

They join and go cold.

Satisfied

A named owner until first register.

Delighted

Dormancy is noticed while there is time.

Avoid

A programme with no farmer.

Mitigate

An activation owner and a dated check.

Opportunity

Activate is a chair, not a course.

Still owns: Partner manager

A named way

No named way on this item yet.

Tickets pile up and nobody takes over.

Still owns: Success, Support

A named way

See the leak

03 · Align · 8 items

Align

Where is the overlap, and who already has the warm path?

Pain · 1

two partners sell the same account blind

Felt by Partner manager, Distributor

Dissatisfied

The customer hears two pitches and trusts neither.

Satisfied

Overlap is visible before anyone calls.

Delighted

They feel one vendor behind the channel.

Avoid

Hope as territory.

Mitigate

Map the account before the first intro.

Opportunity

Alignment is respect for the customer.

Still owns: Partner manager

A named way

Customer risk · 2

someone already has the warm path and you walk in cold

Felt by Distributor

Dissatisfied

A cold call lands on an open deal.

Satisfied

The warm owner is named, then you help.

Delighted

The customer feels continuity.

Avoid

Registering late to steal credit.

Mitigate

Ask who is already in, then add value.

Opportunity

The warm path is an asset you do not trample.

Still owns: Partner manager, Seller

A named way

No named way on this item yet.

the customer has to ask who they are buying from

Felt by Distributor

Dissatisfied

Three logos, one confused buyer.

Satisfied

One face, one paper, one next step.

Delighted

They can retell who does what.

Avoid

A joint pitch with no roles.

Mitigate

Write the room roles before you book it.

Opportunity

Clarity is the channel brand.

Still owns: Partner manager

A named way

No named way on this item yet.

Opportunity · 1

they can see the overlap and still find a motion

Felt by Distributor

Dissatisfied

Overlap means fight or freeze.

Satisfied

A clear split: who leads, who helps.

Delighted

Two partners in one room without a blush.

Avoid

Avoiding the map.

Mitigate

Write the split before the customer meeting.

Opportunity

A good split is a deal.

Still owns: Partner manager

A named way

No named way on this item yet.

Seller-ops risk · 4

the account map is a slide from last year

Felt by Partner manager

Dissatisfied

People sell from a picture that is wrong.

Satisfied

The map is dated and owned.

Delighted

A new manager can brief overlap in an hour.

Avoid

A workshop artefact that never updates.

Mitigate

Required: who is in, who is warm, who is next.

Opportunity

The map is an ops record.

Still owns: Sales ops, Partner manager

A named way

No named way on this item yet.

the event list dies in an inbox

Felt by Partner manager

Dissatisfied

Names from the room never become a next step.

Satisfied

Each name has an owner and a dated action.

Delighted

The week after is quieter and more specific.

Avoid

A spreadsheet with no owner.

Mitigate

Route the list the same day.

Opportunity

The event is wasted if the list is wasted.

Still owns: Sales Development Representative, Partner manager

A named way

No named way on this item yet.

forgotten call notes

Still owns: Seller

A named way

No named way on this item yet.

The call notes are forgotten before the next meeting.

Still owns: Sales Development Representative, Seller

A named way

See the leak

04 · Sell · 10 items

Sell

How does a partner register, quote, and show up prepared?

Pain · 4

the internet already knows more than the seller

Felt by Distributor

Dissatisfied

The account already read the current story. The partner opens last year's slide.

Satisfied

The first hour starts from what is already public, then the local motion.

Delighted

The room stays because the partner adds territory, a pack, a next step.

Avoid

A recap of the vendor site.

Mitigate

Give them the current claim and one fact the page cannot know.

Opportunity

The meeting is for judgement, not a recap.

Still owns: Seller, Partner manager

A named way

No named way on this item yet.

distributor cannot find the pack

Felt by Distributor

Dissatisfied

They invent a story while the customer waits.

Satisfied

The live pack is where they quote.

Delighted

The room hears the current claim.

Avoid

A portal hunt mid-call.

Mitigate

Put the pack on the quote path.

Opportunity

Enablement is findability.

Still owns: Partner manager

A named way

they cannot quote without a side channel

Felt by Distributor

Dissatisfied

Price lives in a person.

Satisfied

They can quote in the motion you published.

Delighted

The customer gets a number the same day.

Avoid

A WhatsApp to someone at HQ.

Mitigate

A path that does not need a favour.

Opportunity

Quoting is the sell motion.

Still owns: Sales ops

A named way

No named way on this item yet.

deck the buyer cannot follow

Felt by Prospect

Dissatisfied

The room is lost by slide four.

Satisfied

The story has a path the buyer can retell.

Delighted

The leave-behind is the meeting, not a tour of the product.

Avoid

A deck that is a product walkthrough.

Mitigate

A short story, then an approved library so nobody invents claims.

Opportunity

The champion can present it without the seller in the room.

Still owns: Seller

A named way

Customer risk · 1

they sell last year's claim

Felt by Distributor

Dissatisfied

The customer later meets a different product.

Satisfied

The talk track is the live one.

Delighted

Handover to vendor sales is a continuation.

Avoid

A stale deck that still ranks in search.

Mitigate

Kill the old pack in the same change as the new.

Opportunity

Version is a customer risk.

Still owns: Partner manager

A named way

No named way on this item yet.

Opportunity · 1

they show up prepared without a vendor in the room

Felt by Distributor

Dissatisfied

Every good meeting needs your calendar.

Satisfied

They can run the first hour alone.

Delighted

You join when the deal is real.

Avoid

Forcing vendor presence as a crutch.

Mitigate

A pack they can actually run.

Opportunity

A ready partner is leverage.

Still owns: Seller, Partner manager

A named way

No named way on this item yet.

Seller-ops risk · 4

deals are registered after they are already won or lost

Felt by Sales ops

Dissatisfied

The system is a museum.

Satisfied

Register is how the deal starts, not how it is remembered.

Delighted

Forecast matches the field.

Avoid

Paperwork after the fact.

Mitigate

No register, no support.

Opportunity

The process has to be faster than the deal.

Still owns: Partner manager, Sales ops

A named way

No named way on this item yet.

two quotes leave for the same account

Felt by Sales ops

Dissatisfied

The customer plays them against each other.

Satisfied

One commercial path is visible.

Delighted

The room hears one number.

Avoid

Hope as conflict detection.

Mitigate

A check before a quote goes out.

Opportunity

One quote is respect.

Still owns: Sales ops, Partner manager

A named way

No named way on this item yet.

forgotten call notes

Still owns: Seller

A named way

No named way on this item yet.

The call notes are forgotten before the next meeting.

Still owns: Sales Development Representative, Seller

A named way

See the leak

05 · Protect margin · 8 items

Protect margin

What stops a discount, rebate, or conflict from eating the deal?

Pain · 1

a discount, rebate, or conflict eats the deal

Felt by Distributor

Dissatisfied

They won a number that cannot be delivered.

Satisfied

Guardrails hold before the paper leaves.

Delighted

They still want the next deal.

Avoid

A heroic exception as culture.

Mitigate

A brake someone can actually pull.

Opportunity

Margin is a product of process.

Still owns: Sales ops, Partner manager

A named way

No named way on this item yet.

Customer risk · 2

a channel conflict appears the week of signature

Felt by Distributor

Dissatisfied

Trust dies in the last mile.

Satisfied

Conflict is visible early enough to split cleanly.

Delighted

The customer feels one vendor.

Avoid

Discovering a second partner in legal review.

Mitigate

Map and register before the paper is final.

Opportunity

Late conflict is a customer injury.

Still owns: Partner manager

A named way

No named way on this item yet.

the paper the customer sees is not the paper the partner can honour

Felt by Distributor

Dissatisfied

Delivery or price breaks after yes.

Satisfied

Customer paper and partner paper match.

Delighted

Nobody is surprised in month two.

Avoid

Two templates.

Mitigate

One commercial path through to the customer.

Opportunity

The contract is a channel artefact.

Still owns: Legal, Sales ops

A named way

No named way on this item yet.

Opportunity · 1

they can split a conflict and still look like one company

Felt by Distributor

Dissatisfied

Every overlap is a fight.

Satisfied

A written split the customer can hear.

Delighted

Both partners stay in the year.

Avoid

Avoiding the conversation.

Mitigate

A playbook for the three conflicts you always get.

Opportunity

A clean split is a retainable channel.

Still owns: Partner manager

A named way

No named way on this item yet.

Seller-ops risk · 4

every deal needs a special price

Felt by Sales ops

Dissatisfied

The rate card is fiction.

Satisfied

Exceptions are rare and named.

Delighted

Partners quote without a favour.

Avoid

Discount as the default motion.

Mitigate

Publish the band, then hold it.

Opportunity

A real card is enablement.

Still owns: Sales ops

A named way

No named way on this item yet.

nobody can explain the rebate when asked

Felt by Sales ops

Dissatisfied

The partner stops trusting the year.

Satisfied

The rule is written where they quote.

Delighted

They can forecast their own year.

Avoid

A side letter in an inbox.

Mitigate

One page: how money comes back.

Opportunity

Clarity is loyalty.

Still owns: Partner manager

A named way

No named way on this item yet.

quote from memory

Still owns: Seller

A named way

No named way on this item yet.

The number came from memory, not the current price list.

Still owns: Seller, Sales ops

A named way

See the leak

06 · Grow · 7 items

Grow

Who sourced or influenced the revenue — and who is dormant?

Pain · 1

nobody can say who sourced or influenced the revenue

Felt by Partner manager

Dissatisfied

The argument never ends. The next deal is colder.

Satisfied

Enough to pay and to decide who to grow.

Delighted

Partners stay because the year is visible.

Avoid

A black box — no: a number nobody will defend.

Mitigate

Measure what you will actually pay and keep.

Opportunity

Enough to decide is enough.

Still owns: Sales ops, Partner manager

A named way

No named way on this item yet.

Customer risk · 2

a partner goes quiet and nobody notices

Felt by Distributor

Dissatisfied

They drift to a rival programme.

Satisfied

Dormancy has an owner and a dated check.

Delighted

They come back because someone still knew their motion.

Avoid

A roster as a graveyard.

Mitigate

A simple silent-since rule.

Opportunity

Care is a grow job.

Still owns: Partner manager

A named way

No named way on this item yet.

the rebate arrives late and unexplained

Felt by Distributor

Dissatisfied

They stop pushing the next deal.

Satisfied

Pay is dated and matches the rule they already have.

Delighted

They plan the year with you in it.

Avoid

A surprise delay.

Mitigate

Promise only what finance will do, then do it.

Opportunity

Money on time is the programme.

Still owns: Sales ops

A named way

No named way on this item yet.

Opportunity · 1

you put help where deals already start

Felt by Distributor

Dissatisfied

Enablement is spread like butter.

Satisfied

The partners who transact get the next motion first.

Delighted

They feel the programme is a growth path.

Avoid

Equal noise for every logo.

Mitigate

Rank by deals, then add a motion.

Opportunity

Growth is concentration.

Still owns: Partner manager

A named way

No named way on this item yet.

Seller-ops risk · 3

attribution is theatre

Felt by Sales ops

Dissatisfied

Nobody trusts the number. Spend and rebate arguments never end.

Satisfied

You know enough to pay this month and plan next.

Delighted

The meeting is about the next partner, not the past.

Avoid

A dashboard that cannot change a decision.

Mitigate

Measure what you will pay, pause, or recruit.

Opportunity

Honesty about what you cannot know.

Still owns: Sales ops

A named way

No named way on this item yet.

the forecast is a hope with no next step

Felt by Seller

Dissatisfied

Partner pipeline is a colour.

Satisfied

Each registered deal has a dated next step.

Delighted

Monday's number matches Friday's work.

Avoid

A roll-up with no conversations.

Mitigate

No next step, no commit.

Opportunity

Progress is a date.

Still owns: Sales ops

A named way

No named way on this item yet.

nobody owns the next step

Still owns: Sales ops

A named way

No named way on this item yet.