Marketer

Dissatisfied

Names from the room never become a next step.

Satisfied

Each name has an owner and a dated action.

Delighted

The week after the event is quieter and more specific.

Avoid

A spreadsheet with no owner.

Mitigate

Route the list the same day, with a reason.

Opportunity

The event is wasted if the list is wasted.

Dissatisfied

A wall of marks with no story a peer can use.

Satisfied

One named sentence, in a situation like theirs.

Delighted

The next visitor can quote a person.

Avoid

Collecting logos with no permission to be specific.

Mitigate

Write the proof you are allowed to say out loud.

Opportunity

Named proof is an advocate artefact.

Dissatisfied

The page was warm. The reply is a template.

Satisfied

Voice does not change when the channel does.

Delighted

They trust the reply because it sounds like the site.

Avoid

A junior answering from a script they were not given.

Mitigate

Three approved lines for the questions you always get.

Opportunity

Continuity is a local delight.

Dissatisfied

They asked. The page shrugged.

Satisfied

A chair is accountable for size and use answers.

Delighted

The reply feels like the same shop as the tile.

Avoid

A shared inbox for 'is this for me'.

Mitigate

Name the owner of the consider question.

Opportunity

Consider ends when they can decide.